Refund and Returns Policy

At Artbox BD, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You will also need to provide the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Non-Returnable Items

Certain items are exempt from being returned. These include:

• Perishable goods such as food, flowers, newspapers, or magazines
• Intimate or sanitary goods
• Hazardous materials, or flammable liquids or gases
• Custom products (such as special orders or personalized items)
• Gift cards
• Downloadable software products
• Some health and personal care items

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [your email address] and send your item to: [your return address].

Contact Us

If you have any questions on how to return your item to us, contact us at:

• Email:sales@artboxbd.com 
• Phone: 01921988683
• Address: 293,East Rasulpur, Donia, Jatrabari, Dhaka -1236